Find help with Canvas, the tools used in your courses, common course questions, and campus support services.<\/p>\n\n\n\n
Courses aren\u2019t visible in Canvas until 12:00 a.m. on the first day of the term<\/strong>. If you can\u2019t find a course after that:<\/p>\n\n\n\n Only courses marked with a star appear on your Canvas Dashboard. To add a course, click the star next to it in All Courses<\/strong>. A filled star means the course is a favorite.<\/p>\n\n\n\n If a course still doesn\u2019t appear, contact your instructor. The course may not be published yet.<\/p>\n\n\n\n These step-by-step guides from Canvas cover the tasks students do most often.<\/p>\n\n\n\n Your instructors may use these tools in your courses. Your syllabus and the Start Here module in each course explain which ones you\u2019ll need.<\/p>\n\n\n\n These tips apply to every course, whether it meets in person, online, or both, because all Citadel courses use Canvas.<\/p>\n\n\n\n Select a question to see the answer.<\/p>\n\n\n\n Set your Canvas notifications so you get announcements, due date reminders, and grade updates by email or in the Canvas 91ÁÔÆæ app. In Canvas, select Account<\/strong>, then Notifications<\/strong>, and turn on notifications for Announcements<\/strong> so you never miss a message from your instructor. See How do I manage my Canvas notification settings?<\/a><\/p>\n<\/div><\/details><\/div>\n\n\n\n Your Canvas Dashboard shows a To Do<\/strong> list of upcoming assignments. You can also select Calendar<\/strong> in Global Navigation to see due dates for all your courses in one place. Always check your syllabus too, since some work may not appear in Canvas.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Find your instructor\u2019s contact information in the course syllabus. You can also use the Inbox in your Canvas course or Ask Your Instructor a Question<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Accommodations are approved through Disability Services<\/a>. Once they\u2019re approved, your instructor sets up extra time or other changes in Canvas. If something doesn\u2019t look right before a quiz or exam, contact your instructor right away.<\/p>\n<\/div><\/details><\/div>\n\n\n\n It depends on the course, and sometimes on the assignment. Check your syllabus and the Generative AI Statement<\/strong> page in your course\u2019s Start Here module. If you aren\u2019t sure whether AI is allowed, ask your instructor before you use it. For more, visit AI for Teaching and Learning<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Contact your instructor right away. The content may not be published yet, or it may be set to open on a later date.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Some instructors turn off the ability to edit or delete discussion posts. If you need to change or remove a post, contact your instructor.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Save often. You can also draft your work in Word or Google Docs, then paste it into your Canvas assignment.<\/p>\n<\/div><\/details><\/div>\n\n\n\n After you submit, the assignment page shows the word Submitted<\/strong> and the date and time. If you don\u2019t see it, your work may not have gone through. See How do I submit an online assignment?<\/a> and How do I know when my assignment has been submitted?<\/a><\/p>\n<\/div><\/details><\/div>\n\n\n\n Try these steps:<\/p>\n\n\n\n If the problem continues, chat with Canvas Support<\/a> or call (855) 443-5290<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Take a screenshot of any error message, note the time, and email your instructor right away from your Citadel email account. Then chat with Canvas Support<\/a> or call (855) 443-5290<\/a>. Try not to wait until the last minute to submit, so you have time to fix problems.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Contact your instructor right away. During a Canvas quiz, don\u2019t refresh the page, close the browser, or use the back button. If your exam uses LockDown Browser, install it and take any practice quiz your instructor offers before exam day, so you can fix setup problems early.<\/p>\n<\/div><\/details><\/div>\n\n\n\n Open Grades<\/strong> in your course and select an assignment to see your score, comments, and any rubric your instructor used. Reading feedback before your next assignment is one of the best ways to improve. See How do I view comments from my instructor?<\/a><\/p>\n<\/div><\/details><\/div>\n\n\n\n Your instructors will continue your courses in Canvas. Watch for Canvas announcements and your Citadel email, and check Public Safety<\/a> for campus alerts.<\/p>\n<\/div><\/details><\/div>\n<\/div>\n\n\n\n Contact your instructor first about course content and submissions. For other Canvas help:<\/p>\n\n\n\n\n
Add Courses to Your Dashboard<\/h3>\n\n\n\n
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Assignments and Quizzes<\/strong><\/h3>\n\n\n\n
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Discussions and Messages<\/strong><\/h3>\n\n\n\n
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Grades and Feedback<\/strong><\/h3>\n\n\n\n
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\n\n\n\nTools You\u2019ll Use in Canvas<\/h2>\n\n\n\n
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\n\n\n\nSucceed in Your Courses<\/h2>\n\n\n\n
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\n\n\n\nCommon Questions<\/h2>\n\n\n\n
How do I make sure I don\u2019t miss announcements?<\/strong><\/summary>
How do I see what\u2019s due?<\/strong><\/summary>
How do I contact my instructor?<\/strong><\/summary>
How do my accommodations work in Canvas?<\/strong><\/summary>
Can I use AI in my course?<\/strong><\/summary>
What if I can\u2019t find or open content in my course?<\/strong><\/summary>
What if I can\u2019t edit or delete my discussion post?<\/strong><\/summary>
How can I avoid losing my work?<\/strong><\/summary>
How do I know my assignment was submitted?<\/strong><\/summary>
What if Canvas isn\u2019t working correctly?<\/summary>
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What if I have a technical problem right before a deadline?<\/strong><\/summary>
What if I have trouble during a quiz or exam?<\/summary>
Where do I find my instructor\u2019s feedback?<\/strong><\/summary>
What happens if campus closes or there is an emergency?<\/strong><\/summary>
\n\n\n\nGetting Help with Canvas<\/h2>\n\n\n\n
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\n\n\n\nCampus Support Services<\/h2>\n\n\n\n
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